Please contact your employer’s human resources department with the updated information.
Your employer’s human resources department can help you determine what coverages you have and provide a copy of your policy.
Your employer’s human resources department can confirm that the appropriate enrollment process has been completed.
The need to submit evidence of insurability depends on your employer’s group policy. It is usually required if:
Your employer’s human resources department can provide you with the form.
Claim information can be accessed online:
Or contact our claims team directly:
If you have short-term disability coverage, benefits are typically paid on a weekly basis after the applicable elimination period. Some policyholders self-pay their short-term disability income benefits and may use a different frequency of payment. If you have long-term disability coverage, benefits usually begin after short-term disability coverage ends (or after the applicable elimination period) and are paid on a monthly basis at the end of each monthly cycle.
For password resets and other online portal access questions:
Our tax identification number is 91-0742147.
Policyholders can retrieve a copy of our W-9 on our online portal at www.symetra.com/GO, under Forms & Reports Tab > Forms > Tax Related Forms