Symetra can accommodate Check or EFT (electronic funds transfer) reimbursements to policyholders. A copy of the explanation of reimbursement (EOR) is provided as proof of record once the payment is issued. To request a copy of the EFT form, please email ELCLMS@symetra.com.
Please email either ELCLMS@symetra.com or call 1-800-426-7784 to review your vendor questions with a Symetra representative.
Yes. Additional information regarding our Symetra Go Portal can be found here. Please reach out to your aligned regional group manger for information on access to the Symetra Go Portal.
To find a 50% notification and/or claim reimbursement form, please click here.
Claims examiners and medical risk consultants are aligned by sales or regional group manager. If you know your regional group manager, please click here for a list or please call us at 1-800-426-7784.
Our Symetra claim forms list what is required for either claim submission. To find a claim reimbursement form, please click here. If you have further questions, please email either ELCLMS@symetra.com or call 1-800-426-7784 to review your questions with a Symetra representative or access to the Symetra Go Portal.
Symetra reimburses clean claims within six business days, depending on time of year.
Please email ELCLMS@symetra.com or contact your align Symetra Stop Loss examiner or contact us regarding access to the Symetra Go Portal.
The Symetra trigger list can be found with the Symetra issues stop loss contract to the policyholder. If you do not have a contract or access to the Symetra Go Portal, please email either ELCLMS@symetra.com or call 1-800-426-7784 to review your questions with a Symetra representative.
Please refer to your Symetra stop loss policies. However, for most policies specific and aggregate claims must be filed one year of the contract ending.
Please submit reimbursement requests and/or the Potential Large Claim Alert/50% Notification form to ELCLMS@symetra.com.
You can make payments via check or EFT transfer from your financial institution or through the Symetra Go Portal.